Privacy Policy

Last updated: October 30, 2026 This Privacy Policy explains how Swack Vacations LLC ("Swack Vacations," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit swackvacations.com, use our booking site at swackvacations.guestybookings.com, contact us, or stay in one of our vacation rentals. We wrote it to be easy to read. If anything is unclear, reach out and we will be happy to explain.

1. Who we are

Swack Vacations LLC is a family-owned vacation rental company. Our contact details: Swack Vacations LLC 4722 Campbells Run Rd Pittsburgh, PA 15205 Phone: 724-991-7326 Privacy contact: Renata Beebe, renata@swackvacations.com

2. What this policy covers

This policy covers swackvacations.com, our direct booking site at swackvacations.guestybookings.com (which we operate using the Guesty platform), our emails and text messages, our social media pages, and our communications with you by phone or in person. It does not cover third-party booking platforms such as Airbnb, Vrbo, Booking.com, Whimstay, Google, or Hopper. If you book with us through one of those platforms, that platform's privacy policy also applies to the information you give it.

3. Information we collect

Information you give us

  • Contact and inquiry details when you use our contact form, trip-planning form, newsletter or travel-tips sign-up, special offer forms, or chat: your name, email address, phone number, how you heard about us, the destinations you are interested in, and your message.
  • Vacation Quiz answers, such as the type of trip, group size, and features you are looking for.
  • Reservation details when you book or request a stay: names of the primary renter and guests, contact information, billing address, travel dates, number of guests, pets you plan to bring, special requests, and information needed to confirm booking eligibility (for example, that the primary renter is at least 25).
  • Payment information. Card and payment details are entered into our booking platform and handled by its payment processor. We receive confirmation of payment and limited details (such as the card type and last four digits), not your full card number.
  • Communications with us by email, text, phone, social media, or chat, including feedback, reviews, and photos you choose to share.

Information collected automatically

When you visit our websites, we and our partners collect information through cookies, pixels, and similar tools, subject to your cookie choices:
  • Device and browser details: browser type, operating system, device type, language, and screen size.
  • IP address and the approximate location it suggests (city or region, not your exact location).
  • Activity on our sites: pages and properties viewed, links and buttons clicked, the site that referred you, search terms, and steps in the booking flow (for example, choosing dates or completing a reservation request).
  • Cookie and advertising identifiers, and whether you arrived from one of our ads.
See our Cookie Policy for the specific tools we use and how to control them.

Information from other sources

  • Booking platforms. When you book through a third-party platform, it shares the reservation details we need to host your stay, such as your name, dates, guest count, and a way to contact you.
  • Advertising and analytics partners, such as reports about how our ads performed.
  • Social media, when you message, comment on, or tag our Facebook, Instagram, TikTok, or YouTube accounts.

4. How we use your information

  • To plan and host your stay: answer questions, process reservations and payments, send confirmations and check-in details, coordinate access to the property, and help during your stay.
  • To communicate with you: respond to inquiries and send service messages about your reservation.
  • To send marketing such as trip ideas, travel tips, offers, and repeat-guest updates, when you have signed up or where the law otherwise allows. You can opt out anytime.
  • To understand and improve our sites through analytics, such as which pages and properties guests find most helpful.
  • To advertise and measure our ads on platforms such as Meta (Facebook and Instagram), Google, and ChatGPT, including showing our ads to people who have visited our site and checking which ads led to reservation requests.
  • To protect guests, properties, and our business: prevent fraud and spam, enforce our rental terms, and keep our sites secure.
  • To meet legal obligations, such as tax, accounting, and lodging requirements, and to respond to lawful requests.

5. How we share information

We do not sell your personal information for money. We share it only as described here:
  • Service providers that work on our behalf and may use the information only to provide their services to us. These include our booking and property management platform (Guesty) and its payment processor, our website host, our customer relationship and email marketing platform (Go High Level), the tools that connect our systems, our form and spam-protection tools, and our analytics providers.
  • Advertising partners such as Meta, Google, and OpenAI receive information collected by their pixels and tags on our sites (such as pages viewed, the booking steps you complete, and device and cookie identifiers). When you submit a form or reservation, a scrambled (hashed) version of your email address or phone number may be included so these partners can match the activity to an account they already have. Meta may also receive this event information directly from our systems through its Conversions API. These partners may use the information under their own policies, including to personalize ads. Some state laws treat this kind of sharing as a "sale" or "sharing" of personal information. You can opt out at any time (see section 7).
  • People who help with your stay, such as on-site staff, cleaners, maintenance providers, and, where required, the resort, homeowners' association, or community where the property is located (for example, for guest registration, parking passes, or amenity access).
  • Booking platforms, when you book through them, to manage your reservation and reviews.
  • Legal and safety reasons: to comply with law or legal process, protect the rights, property, and safety of our guests, neighbors, staff, or others, and investigate fraud or damage.
  • Business transfers: if our business or a property is sold, merged, or reorganized, information may transfer to the new owner, who must honor this policy for information collected under it.
  • With your permission, or at your direction.

6. Cookies, pixels, and similar tools

We use cookies and similar tools for essential site functions, performance and functionality, analytics, and advertising. You can choose which optional categories to allow in our cookie banner, or anytime through the Consent Preferences link at the bottom of every page. Depending on where you are, optional cookies may stay off until you allow them, or be on until you turn them off. Our booking site at swackvacations.guestybookings.com runs on the Guesty platform and is a separate website, so choices you make on swackvacations.com may not carry over to it. You can manage cookies there through any cookie notice the booking site shows and through your browser settings. Full details are in our Cookie Policy.

7. Your choices

  • Opt out of targeted advertising and the sale or sharing of personal information: turn off "Advertising" in our Consent Preferences, or contact us and we will apply the opt-out to information we hold about you.
  • Global Privacy Control: if your browser sends a Global Privacy Control signal, we treat it as a request to opt out of targeted advertising and the sale or sharing of your personal information for that browser. We do not respond to the older "Do Not Track" signal, which has no common standard.
  • Marketing emails: click "unsubscribe" in any marketing email or contact us. We will still send messages about reservations you make.
  • Text messages: reply STOP to any marketing text to stop receiving them. Reply HELP for help.
  • Ad platform settings: you can also adjust ad preferences directly with Google and Meta, and through industry tools from the Digital Advertising Alliance and Network Advertising Initiative.

8. Your privacy rights

Depending on where you live, you may have the right to:
  • know what personal information we have about you and get a copy in a portable format;
  • correct inaccurate information;
  • delete your personal information;
  • opt out of targeted advertising and the sale or sharing of your personal information; and
  • appeal our decision if we decline your request.
We honor these requests from guests in every U.S. state, whether or not your state's law requires it. To make a request, email renata@swackvacations.com or call 724-991-7326. We will confirm your identity before acting on access, correction, or deletion requests, usually by matching details you already gave us. An authorized agent may make a request for you with your signed permission. We respond within 45 days and will tell you if we need more time. To appeal a decision, reply to our response with "Appeal" in the subject line, and we will review it within 60 days. We will not treat you differently or charge you more for using your privacy rights. Some information we must keep even after a deletion request, such as records of past reservations and payments needed for taxes, accounting, or legal claims.

9. Text messages

If you agree to receive text messages from us, we use your mobile number to send the messages you signed up for, such as reservation updates or offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. We do not share or sell your mobile phone number, or your consent to receive text messages, with third parties or affiliates for their marketing purposes. Text messaging opt-in data is shared only with the service providers that deliver our messages.

10. How long we keep information

We keep personal information only as long as we need it for the purposes in this policy. In general: reservation, payment, and tax records are kept as long as required by law and for our business records; marketing contacts are kept until you unsubscribe or ask us to delete them, plus a short period to honor your opt-out; and inquiries that do not lead to a booking are kept as long as they remain useful for follow-up. Analytics and advertising data is kept for the periods set by those providers.

11. How we protect information

We use reasonable administrative, technical, and physical safeguards, such as encrypted connections on our websites, access controls, and trusted service providers. No website or system is completely secure, so we cannot promise absolute security. If you think your information has been compromised, please contact us right away.

12. Children

Our sites are meant for adults planning travel. We do not knowingly collect personal information from children under 13. The primary renter for any reservation must be at least 25. If you believe a child has given us personal information, contact us and we will delete it.

13. Visitors outside the United States

We are based in the United States, and our sites and service providers store information in the United States. If you visit from another country, your information will be processed in the U.S., where privacy laws may differ from those where you live. If you are in the European Economic Area or the United Kingdom, we rely on your consent for optional cookies and marketing, on the need to perform your reservation, and on our legitimate interests in running and securing our business. You may also have the right to object to or restrict certain processing and to complain to your local data protection authority.

14. Links to other sites

Our sites link to other websites and services, such as booking platforms, maps, social networks, and local attractions. Their privacy practices are their own, and we encourage you to read their policies.

15. Changes to this policy

We may update this policy as our services, tools, or the law change. We will post the new version here with a new "Last updated" date, and if the changes are significant we will let you know through the site or by email.

16. Contact us

Questions, requests, or concerns about privacy? We are glad to help. Swack Vacations LLC Attn: Renata Beebe 4722 Campbells Run Rd, Pittsburgh, PA 15205 renata@swackvacations.com · 724-991-7326